Privacy Policy

1. Introduction

HausOS Inc ("HausOS," "we," "us," or "our") operates the HausOS mobile application and website (collectively, the "Platform"). This Privacy Policy describes how we collect, use, disclose, and protect information about you when you use our Platform, which connects homeowners with trusted home service professionals.

By accessing or using the HausOS Platform, you agree to this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Platform.

HausOS Inc is headquartered in Arizona, United States, and this policy is governed by the laws of the State of Arizona.

2. Information We Collect

Personal Information

When you create an account or use our Platform, we may collect the following personal information:

• Contact Information: Name, email address, phone number
• Account Credentials: Username and password (passwords are securely hashed and never stored in plain text)
• Address Information: Home address and property details for service matching and delivery
• Profile Information: Profile photos, user type (homeowner, vendor, supervisor), and communication preferences

Property Data

To provide personalized services, we collect information about your properties, including:

• Property address and location
• Property type, size, and characteristics
• Service history and maintenance records
• Home Health Score data

Service Booking Data

When you book or provide services through HausOS, we collect:

• Service type and details
• Booking dates, times, and scheduling preferences
• Recurring service configurations
• Service contracts and agreements
• Communications between homeowners and service providers

Usage Data

We automatically collect certain information when you use our Platform:

• Device Information: Device type, operating system, browser type, screen resolution
• Network Information: IP address, internet service provider
• Usage Patterns: Pages viewed, features used, time spent on the Platform, click and scroll behavior
• Session Data: Session identifiers, login timestamps, referral sources

Location Data

With your permission, we collect location data to:

• Match you with nearby service providers
• Provide live tracking of service provider arrivals
• Verify service delivery locations
• Enable location-based search and recommendations

Payment Information (Future)

When payment processing is implemented, we will collect payment-related information through our third-party payment processor (such as Stripe). HausOS will not directly store your full credit card numbers or financial account details.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Maintain your session and authentication state
• Analyze Platform usage and performance
• Remember your preferences and settings
• Track marketing campaign effectiveness (UTM parameters)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To operate the Platform, process bookings, and facilitate connections between homeowners and service providers
• Match with Vendors: To connect you with qualified, verified service professionals in your area based on your location and service needs
• Process Bookings: To schedule services, manage recurring appointments, handle cancellations and rescheduling
• Communicate: To send service confirmations, reminders, updates, push notifications, and respond to your inquiries
• Improve the Platform: To analyze usage patterns, identify bugs, develop new features, and enhance user experience
• Analytics: To generate aggregated, anonymized insights about Platform usage, service trends, and market demand
• Safety and Security: To verify user identities, detect and prevent fraud, enforce our Terms of Service, and protect our users and Platform

4. How We Share Your Information

With Service Providers and Vendors

When you book a service through HausOS, we share relevant information with the assigned service provider, including:

• Your name and contact information
• Service address and property details
• Booking details, service requirements, and scheduling preferences
• Messages and communications related to the service

With Third-Party Service Providers

We may share information with trusted third-party companies that help us operate the Platform:

• Google Maps: For address validation, geocoding, and map-based features
• Cloud Storage Providers (AWS S3): For secure storage of files, photos, and documents
• Email Service Providers: For transactional and notification emails
• Push Notification Services (Expo): For mobile push notifications
• Analytics Providers: For Platform usage analytics

Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to:

• Comply with applicable laws or regulations
• Enforce our Terms of Service
• Protect the safety, rights, or property of HausOS, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

5. Data Security

We take the security of your information seriously and implement industry-standard measures to protect it, including:

• Encryption: Data transmitted between your device and our servers is encrypted using TLS/SSL protocols
• Secure Storage: Sensitive data is stored on secure cloud infrastructure (Amazon S3) with access controls and encryption at rest
• Authentication: We use JSON Web Token (JWT) based authentication with secure password hashing (bcrypt) to protect your account
• Access Controls: Employee access to user data is restricted based on role and need-to-know basis
• Regular Monitoring: We monitor our systems for security threats and vulnerabilities

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Booking History: Retained for record-keeping, dispute resolution, and regulatory compliance purposes
• Usage Data: Aggregated and anonymized usage data may be retained indefinitely for analytics purposes
• Communication Records: Messages and notifications are retained for service quality and dispute resolution purposes

Account Deletion

You may request deletion of your account and personal data by contacting us at support@hausosapp.com. Upon receiving a verified deletion request, we will:

• Delete or anonymize your personal information within 30 days
• Remove your profile and personal details from active systems
• Retain only data required for legal, regulatory, or legitimate business purposes

7. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete personal information
• Deletion: You may request that we delete your personal information, subject to certain exceptions
• Opt-Out of Marketing Emails: You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or adjusting your notification preferences in the app
• Notification Preferences: You can manage your push notification, email, and SMS preferences through the app settings
• Data Portability: You may request a copy of your data in a commonly used, machine-readable format

To exercise any of these rights, please contact us at support@hausosapp.com. We will respond to your request within 30 days.

8. Children's Privacy

HausOS is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@hausosapp.com so we can take appropriate action.

9. Third-Party Services

Our Platform integrates with and may contain links to third-party services. These services have their own privacy policies, and we encourage you to review them:

• Google Maps Platform: Used for address autocomplete, geocoding, and map displays. Subject to Google's Privacy Policy.
• Expo Push Notifications: Used to deliver push notifications to your mobile device. Subject to Expo's Privacy Policy.
• Email Services: We use third-party email services for transactional and notification emails.

We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you interact with through our Platform.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or in-app notification for significant changes
• Post the updated policy on our website and within the app

Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

HausOS Inc
Arizona, United States
Email: support@hausosapp.com
Website: hausosapp.com

12. Arizona-Specific Disclosures

This Privacy Policy is governed by the laws of the State of Arizona. If you are an Arizona resident, you may have additional rights under Arizona law.

Arizona residents may contact us to inquire about the personal information we have collected and how it has been used or shared. We will respond to verified requests within the timeframes required by applicable Arizona law.

For any privacy-related inquiries specific to Arizona law, please contact us at support@hausosapp.com with the subject line "Arizona Privacy Inquiry."