How HausOS handles the information you share with us.
1. Overview
HausOS Inc. ("HausOS," "we," "our," or "us") provides homeowner and vendor software experiences, a public marketing website, and support channels related to home services. This Privacy Policy describes how we collect, use, disclose, and protect information related to those services.
By using HausOS, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the platform or website.
2. Information We Collect
Information you provide directly
- Account and profile details: name, email address, phone number, role selection, business details, and profile content.
- Home and property information: addresses, property notes, service preferences, access instructions, household coordination details, and maintenance history you choose to track.
- Service and operational information: bookings, recurring service preferences, vendor relationships, communication details, notes, files, photos, and completion records.
- Support submissions: information you send through support forms, emails, or in-product requests.
Information we collect automatically
- Usage and device data: browser type, device type, operating system, screen size, language, time zone, IP address, approximate location derived from IP, and interaction events on our website.
- Session data: page visits, click and scroll activity, referral information, landing pages, and performance diagnostics.
- Error and reliability signals: technical errors, session health indicators, and support diagnostics used to keep the service working.
Information from third parties
- We may receive data from service providers that help us host the platform, provide maps, process email delivery, deliver notifications, or support analytics and infrastructure.
3. How We Use Information
We use information we collect to operate, maintain, and improve HausOS, including to:
- Create and manage homeowner, vendor, and administrative accounts.
- Support bookings, recurring service organization, household coordination, and vendor operations.
- Respond to support requests, troubleshoot issues, and communicate with you.
- Understand how visitors and users interact with the website and platform so we can improve design, reliability, and onboarding.
- Protect the platform against abuse, fraud, unauthorized access, and technical misuse.
- Comply with legal obligations and enforce our agreements.
5. Cookies and Analytics
HausOS uses cookies, local storage, session identifiers, and similar technologies to keep sessions active, measure site performance, understand onboarding behavior, and improve the platform over time.
- We use website analytics to understand visits, sections viewed, clicks, scroll depth, session duration, and form interactions.
- We may use local storage or similar browser storage to remember whether you are a returning visitor and to preserve parts of the experience.
- You can limit cookies or browser storage through your browser settings, though some parts of HausOS may not work correctly without them.
6. Retention
We keep information for as long as needed to provide the service, maintain records, comply with legal obligations, resolve disputes, and protect the platform.
- Account and service records: retained while accounts remain active and for a reasonable period after closure.
- Support records: retained as needed to respond, troubleshoot, and document service issues.
- Analytics and operational logs: retained for business, product, security, and reliability purposes, including in aggregated or de-identified form.
7. Security
We use a combination of administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, and alteration. These measures include access controls, encrypted transmission where appropriate, infrastructure protections, and internal restrictions on who can access certain data.
No system is perfectly secure, and we cannot guarantee absolute security. You are responsible for protecting your account credentials and notifying us promptly if you believe your account has been compromised.
8. Your Choices and Rights
Depending on where you live and the nature of your relationship with HausOS, you may have rights to request access to, correction of, deletion of, or information about the data we hold about you.
- You may request updates or corrections to inaccurate account information.
- You may request deletion of your account or certain personal information, subject to legal, operational, and security exceptions.
- You may unsubscribe from marketing communications using the instructions in those messages.
- You may contact us to request a copy of information associated with your account where applicable.
To exercise these options, email support@hausosapp.com.
9. Children's Privacy
HausOS is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
10. Changes and Contact
We may update this Privacy Policy from time to time to reflect platform changes, operational needs, or legal requirements. When we do, we will update the "Last updated" date at the top of this page.
If you have questions about this Privacy Policy or want to make a privacy-related request, contact:
HausOS Inc.
Arizona, United States
support@hausosapp.com